Payment and shipping information

When you place an order

When you have placed an order in TeverinaHomes webshop our system will automatically send you an order confirmation and receipt of purchase to your email.

Payment

Payment takes place concurrently with the product shipment and can be done using Dankort, MobilePay or VISA, Mastercard, and other credit cards supported by Pay Pal. The payment information is sent under encryption and is secured by Pay Pal.

Order Processing and Shipping

Terverinahome offers free shipping on orders over 69 € within Denmark, Germany, Austria, Belgium, Holland, Luxembourg, Italy. If you wish shipping to other countries please contact us on customerservice@teverinahome.com and we will send you an offer on shipping.

Shipping of long Term Shelf Product – e.g. olive oil, salsa, creme, hazelnuts

The client can select delivery date on the webshop, If the client does not select a delivery date then the system will automatically enter the first available delivery date.

By default the system indicates delivery within Fridays, but delivery will usually occur to the address indicated by the client 1-2 days earlier, that is on Thursday or Wednesday.

Shipment is normally done from Teverinahome Monday. Payment must be made by the client within 3 calendar days before shipment. at least Friday before Teverinahome delivers the goods to the courier on Monday and the products will be delivered.

The courier used is GLS Parcell Courier European Truck Service. When we have received tracking number from GLS we transmit it to your e-mail address so you can follow the shipment.

GLS will execute two attempts of delivery to business addresses. For private addresses one delivery attempt is made and if the recipient is not at home the parcel will be delivered to the closest GLS Parcel shop where the recipient can collect the parcel.

Shipping of short Term Shelf Product – e.g. fresh truffles and boxes also containing fresh truffles

The client can select delivery date on the webshop, If the client does not select a delivery date then the system will automatically enter the first available delivery date. By default the system indicates delivery on Wednesdays.

Shipment is normally done from Teverinahome Monday. Payment must be made by the client within 3 calendar days before shipment. at least within Friday before Teverinahome delivers the goods to the courier on Monday and the products will be delivered to the address indicated by the client on Wednesday.

Any parcel containing fresh Truffles is sent by UPS courier 48 h. air freight. The service does not include delivery at a definite time of day. When we have received tracking number UPS we transmit it to your e-mail address so you can follow the shipment.

UPS will deliver the parcel to to the recipient or to any other person that appears legitimated to receive the parcel on behalf of the recipient (e.g. persons resident in the same building of the recipient). If the recipient is not available, the parcel can be left in the mail box of the recipient or delivered to a neighbour or to a UPS ACCESS POINT by leaving a message to the recipient.