vallata teverina

TERM OF SALE

 

When you place an order

When you have placed an order in TeverinaHomes webshop our system will automatically send you an order confirmation and receipt of purchase to your email.

 

Payment

Payment takes place concurrently with the product shipment and can be done using Dankort, MobilePay or VISA, Mastercard, and other credit cards supported by Pay Pal. The payment information is sent under encryption and is secured by Pay Pal.

 

Order Processing and Shipping

Terverinahome offers free shipping on orders over 69 € within Denmark, Germany, Austria, Belgium, Holland, Luxembourg, Italy. If you wish shipping to other countries please contact us on customerservice@teverinahome.com and we will send you an offer on shipping.

 

Shipping of long Term Shelf Product – e.g. olive oil, salsa, creme, hazelnuts

The client can select delivery date on the webshop, If the client does not select a delivery date then the system will automatically enter the first available delivery date.

By default the system indicates delivery within Fridays, but delivery will usually occur to the address indicated by the client 1-2 days earlier, that is on Thursday or Wednesday.

Shipment is normally done from Teverinahome Monday. Payment must be made by the client within 3 calendar days before shipment. at least Friday before Teverinahome delivers the goods to the courier on Monday and the products will be delivered.

The courier used is GLS Parcell Courier European Truck Service. When we have received tracking number from GLS we transmit it to your e-mail address so you can follow the shipment.

GLS will execute two attempts of delivery to business addresses. For private addresses one delivery attempt is made and if the recipient is not at home the parcel will be delivered to the closest GLS Parcel shop where the recipient can collect the parcel.

 

Shipping of short Term Shelf Product – e.g. fresh truffles and boxes also containing fresh truffles

The client can select delivery date on the webshop, If the client does not select a delivery date then the system will automatically enter the first available delivery date. By default the system indicates delivery on Wednesdays.

Shipment is normally done from Teverinahome Monday. Payment must be made by the client within 3 calendar days before shipment. at least within Friday before Teverinahome delivers the goods to the courier on Monday and the products will be delivered to the address indicated by the client on Wednesday.

Any parcel containing fresh Truffles is sent by UPS courier 48 h. air freight. The service does not include delivery at a definite time of day. When we have received tracking number UPS we transmit it to your e-mail address so you can follow the shipment.

UPS will deliver the parcel to to the recipient or to any other person that appears legitimated to receive the parcel on behalf of the recipient (e.g. persons resident in the same building of the recipient). If the recipient is not available, the parcel can be left in the mail box of the recipient or delivered to a neighbour or to a UPS ACCESS POINT by leaving a message to the recipient.

 

Return/exchange policy Long Term Shelf Product – e.g. olive oil, salsa, creme, hazelnuts

You have 14 days right to return any long term shelf product such as olive oil, salsa, creme and hazelnuts.
The deadline for returns expires 14 days after you received your products. If your products from a single order have been shipped separately, the 14 day returns period for the entire order will not commence until you have you have received your last product from that order.

If you wish to make a return this must be notified by email to customerservice@teverinahome.com.
You cannot return products by refusing to accept delivery without have given written notice hereof.

 

Partial returns

If you bought different types of products – e.g. Olive oil and Salsas or Creme or Hazelnuts under the same order, you can return one or several of these products as a partial return, but please note that shipping costs will not be refunded on partial returns.

 

Return shipping

When you have notified us of your intention to return a product, you have 14 days to ship this back to us. Please note you must pack for the return shipping and you are liable for the loss or damage of the product while being returned.

In case of complaints due to damages during transport, the products shall not be sent back, but you must send a complaint with description and photograph of the goods to customerservice@teverinahome.com within two calendar days from receipt of the goods.

 

Return & Refund policy exceptions. The following purchases cannot be returned/exchanged/refunded:

Products sealed by twist cap or otherwise sealed, e.g. Olive Oil, Salsa or Creme which have been opened or for which the seal has been broken after delivery.

Fresh products, e.g. fresh truffles or other fresh products which can reasonably be known to be perishable cannot be returned and cannot be subject to refund, on less due to late delivery by the courier. The delivery date communicated by the courier is always considered as valid.

 

Refund

You will be issued a refund for your purchased goods after you have returned the products.
We will refund all payments received, including shipping costs corresponding to the cost Teverinahome paid to send the goods to you, within 14 days from when we receive the returned goods. We will issue the refund by bank transfer to the IBAN / BIC-SWIFT bank account indicated by you.

 

The products can be sent to:

TeverinaHome c/o Sune Rosen
Str. Lubrianese 5.
01024 Castiglione in Teverina (VT)
ITALY

 

Consumer rights

By law you have 24 months to present a claim or complaint for a purchase.

If your claim is valid, you are entitled to have the product repaired, exchanged, refunded or be given a price reduction, depending on the circumstances of the situation.

You must claim within a reasonable time after discovering the deficiency. This criteria will be satisfied if you present your claim within two months of discovering the deficiency.

If your claim is valid we will refund your reasonable shipping costs. The product must be sent in suitable packaging. Remember to get a receipt for your shipping costs so these can be refunded to you.

 

The products can be sent to:

Teverinahome c/o Sune Rosen
Str. Lubrianese 5.
01024 Castiglione in Teverina (VT)
ITALY

 

We will only receive packages sent directly to this address. When you return the product, you must include a note describing the problem/deficiency.

 

Personal data protection policy

We need the following information when you shop with us: Name, address, phone number and email. We only save and use the personal data information that is required for us to deliver your product to you.

Personal data is saved by Teverinahome and is kept on file for one years after which it is deleted.

We do not partner with any 3rd parties who receive or store data. Any vendors exclusive receive this information on our behalf and may not use them for any other purposes. We only use software and data storage provider from the EU or any country that sufficiently protect your information.

The person responsible for data security with TeverinaHome is Sune Bjerke Rosen. You have a right to be told which information we have saved pertaining to you. If you feel that this information is incorrect you have the right to have these corrected. In some instances, you are entitled to have your information deleted upon request. This could for instance be if your data is no longer applicable to the purpose for which we had saved them. You can also contact us if you feel your personal data has been used in violation of existing laws. You can write to us at customerservice@teverinahome.com.

 

Consumer complaints, legal information and forum

If you wish to file a complaint regarding your purchase, please contact customerservice@teverinahome.com. If you are not satisfied with the solution proposed you can file a formal complaint with the online complaint portal of the EU Commission here – http://ec.europa.eu/odr

 

Alternative and Online Dispute Resolution (ADR/ODR)

If you have a dispute with us, please attempt to resolve it with us informally. If you remain unhappy after this process, you may wish to refer it to Trading Standards. Should you have a dispute concerning a product or service purchased online, you may access the European Commission’s Online Dispute Resolution Portal here: http://ec.europa.eu/consumers/odr/

The ODR platform is operational since 9 January 2016 in the light of Directive 2013/11/EU on alternative dispute resolution for consumer disputes, which also deals with Alternative Dispute Resolution (ADR) mechanisms.

For any further information do not hesitate to contact our to drop us a line at customerservice@teverinahome.com

 

Alternative Dispute Resolution (Adr) / Online Dispute Resolution (Odr)

Online dispute resolution (ODR) is a branch of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR). However, ODR can also augment these traditional means of resolving disputes by applying innovative techniques and online technologies to the process. The ODR platform will provide an electronic complaint form and information on how to complete it. The respondent party will be informed of a complaint that has been lodged, and the competent ADR entity will then be contacted. All ADR entities must be listed. The ODR platform also offers a free electronic case management tool. All ADR proceedings should be closed within 30 days and, if no solution can be achieved, the ADR entity must inform the complainant of its options for pursuing legal action.

 

For any legal dispute these terms and conditions are applied according to Italian law.

Terms and conditions updated 14.09.2019

 

Rosen Sune Bjerke – Castiglione in Teverina, VT – Str. Lubrianese 5 – 01024 – N° REA: VT-167781 – C.F.: RSNSBJ63B20Z107G – P.IVA: 14953031003